About Us
Who We Are
At Flame Lily Care Solutions is a care support agency dedicated to offering quality services that assist people with complex needs. We offer the following services:
- Supported Living Services.
- Elderly Care Services
- Mental Health Support
- Dementia Care Support
- Palliative Care Support
At Flame Lily Care Solutions we’re kind and compassionate with catering to our clients’ needs and requirements. This conveys to high-quality services and providing the best support.
Our Mission
- To exceed our clients’ expectation by delivering quality card with empathy, respect and dignity.
Our Vision
- Our vision is to overcome barriers in the delivery of care support across the United Kingdom.
Our Values
- Fostering a conducive environment that always our staff to be kind and compassionate with our clients.
- Each client is special and their necessities are based on their uniqueness.
- People matter, and the nature of care is the reason why we created powerful frameworks on consistency, preparedness and development.
Complaints Policy
Our reputation depends on our consistent provision of high quality care. But, despite our best efforts, sometimes things go wrong. We want to know quickly if you, your family or your representatives are dissatisfied with any aspect of the home care and nursing services we provide for you. We have a complaints procedure which should be followed to make a complaint. A copy of the procedure has been given to you with this Agreement.
Rehabilitation of Ex Offenders Policy
Flame Lily Care Solutions provides healthcare workers who deliver care for vulnerable people in the community. Due to the nature of this work, applicants will be subject to an enhanced disclosure. In order to protect Flame Lily Care Solutions vulnerable service user group, disclosures that evidence inclusion on the POVA list will be excluded from consideration. Seeking a nursing or care post whilst included on the POVA list is a criminal offence to which Flame Lily Care Solutions will respond appropriately. Other offences will be discussed as described below, depending upon their severity, nature and context may also preclude applicants from being considered for a position with the company.
Why Choose Us
Flame Lily Care Solutions is focused on giving a remarkable degree of bespoke care and service to every one of our clients and staff through communication, training, innovation and passion. Here’s how we do it:
Client- Focused
We're client-focused and aim to provide the best compassionate care to our clients.
Operate On Integrity
We operate on integrity and we invest wholeheartedly in providing the best care..
Constant Learning
We recognize talent, provide and promote and atmosphere of constant learning.
Qualified Staff
We hire the best medical care professionals.
Address
2 Livingstone Lane, Earl Shilton,
Leicestershire, LE9 7EZ
Call Us
+44 775 485 8499
Email Us
info@flamelilycare.co.uk